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Customer Service

Thank you for your interest in Diamond Mind Baseball.

As a member of the Imagine Sports product roster, Diamond Mind Baseball is now a completely Internet-based business. As such, all orders must be placed online through the Diamond Mind web site, and all of our products are available for delivery by direct download only. We are not able to provide CD backups at this time.

We provide free customer support via email to all registered owners of Diamond Mind Baseball and related products. Email responses are provided primarily during regular US/Eastern business hours (M-F, 9-5) and we do our best to respond to all inquiries within one business day. Please contact us by sending an email to one of the following email addresses:

For general inquiries:

For technical support: 

Please note: As an Internet-based business, we prefer to resolve support issues via email, which is why we no longer offer a toll-free telephone number. This helps keep our costs down so that we may offer you better value for your money.

To obtain the status of an order, enter the confirmation number and click Go!.
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Note: The E-mail address you enter must match the E-mail address you provided when the order was created.

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