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Frequently Asked Questions

Q: How can I view the status of my order?
A: Log in to "My Account" and view your Account History. This page lists all your orders. Click on the date for further details of the order which you are checking.

Q: How many times can I download a file?
A: Each order is initially allotted a single download. You should always make backup copies of your DMB software. However, if you need to download any of your files again, contact customer support.

Q: Do you offer discounts for large orders?
A: We offer a 10% discount for orders over $100, a 20% discount on orders over $200, and a 30% discount on orders over $300. These discounts will not apply to specially-price complete sets of season or team collections.

These discounts apply to products for use by a single customer. They do not apply to orders covering more than one person. For example, a league commissioner cannot earn a 30% discount by placing an order for 24 copies of the current Season Disk for league members.

Q: What if I need help with, or am dissatisfied, with a product I purchased from you?
A: All Diamond Mind products are backed by free technical support by email and a 30-day money-back guarantee.

Q: How long does it take to process a refund?
A: Refunds can't be processed until the original charge is posted to your credit card.  This usually occurs within 24 hours of your purchase.  It can then take another 24-48 hours for the charge to be refunded.

Q: I have some old season disks from the PTP days that you have improved. Do I have to buy them again?
A: Yes, we're afraid so. We do offer special upgrade prices to registered owners of season disks that were purchased directly from Diamond Mind since the company was formed in September, 1995. However, we are unable to do the same for those who bought season disks from PTP or other sources prior to that date.

Q: Is my account information secure?
A: We are committed to protecting your privacy. Diamond  Mind Baseball does not sell, trade or rent your personal information to others.


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