Frequently Asked Questions

Q: How can I view the status of my order?
A: Log in to "My Account" and view your Account History. This page lists all your orders. Click on the date for further details of the order which you are checking.

Q: How many times can I download a file?
A: Each order is initially allotted a single download. However, if you need to download any of your files again, contact customer support and we'll be happy to increase the download limit for you.

Q: Do you offer discounts for large orders?
A: We offer a 10% discount for orders over $100, a 20% discount on orders over $200, and a 30% discount on orders over $300. These discounts will not apply to specially-price complete sets of season or team collections.

These discounts apply to products for use by a single customer. They do not apply to orders covering more than one person. For example, a league commissioner cannot earn a 30% discount by placing an order for 24 copies of the current Season Disk for league members.

Q: What if I need help with, or am dissatisfied, with a product I purchased from you?
A: All Diamond Mind products are backed by free technical support by email and a 30-day money-back guarantee.

Q: How long does it take to process a refund?
A: Refunds can't be processed until the original charge is posted to your credit card.  This usually occurs within 24 hours of your purchase.  It can then take another 24-48 hours for the charge to be refunded.

Q: I have some old season disks from the PTP days that you have improved. Do I have to buy them again?
A: Yes, we're afraid so. We do offer special upgrade prices to registered owners of season disks that were purchased directly from Diamond Mind since the company was formed in September, 1995. However, we are unable to do the same for those who bought season disks from PTP or other sources prior to that date.

Pursue the Pennant was a different company, so Diamond Mind did not receive the proceeds of any season disk sales from that period of time. If we offered upgrade pricing on those old seasons, we would be delivering a full product for only a fraction of the list price even though we never received the money from the initial sale.

Every Diamond Mind Baseball version has included a conversion feature that carries forward old season disks to the new format, meaning that you have been able to continue using those PTP disks with newer versions of DMB for more than ten years. In other words, we have invested our time and money so your investment in those old seasons would continue to have value for you.

Since 1995, we have invested even more time and money improving those old seasons by adding new statistics, entering real-life transactions and lineups, and making other changes to take advantage of new features that have been added to the game in that time.

If you went out today to buy a new and improved edition of any other product you purchased more than ten years ago, we're sure you would expect to pay full price. That's true of books, music, software products, and anything else we can think of.

As a result, we feel that our current policy of offering upgrade pricing to those who have bought these seasons from Diamond Mind is already quite generous.

Q: Is my account information secure?
A: We are committed to protecting your privacy. Diamond  Mind Baseball does not sell, trade or rent your personal information to others.

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